Customer service extends far beyond the initial interaction because it encompasses the entire customer journey, including follow-up, problem resolution, and ongoing support.

When you consider any type of customer service, the first touchpoint is crucial for setting the tone, but it’s the sustained quality of service that solidifies customer satisfaction and loyalty for the long term. Effective follow-up can turn a one-time purchaser into a repeat customer, as it demonstrates a company’s commitment to addressing concerns and ensuring a positive experience. Taking that one-step further and regular, proactive communication and support can preempt potential issues and in-turn, further enhance the customer’s overall perception of the brand.

Executive Director and Co-owner of NS KUNSTSTOFFTECHNIK - CZ, one of Europe’s leading plastic injection molding companies stated on the topic of customer service: “The impact of consistent, high-quality customer service on a company's reputation cannot be overstated. Word-of-mouth recommendations and online reviews are powerful influencers in today’s market. Customers who experience exceptional service are likely to share their positive experiences, and that is something we take great pride in delivering here at NS-K”.

It is often said that repeat business is significantly driven by how well a company manages its customer relationships post-purchase. A satisfied customer is more likely to return and make additional purchases, as well as recommend the company to others. It is with this in mind that NS-K goes beyond that of its competitors, and offers value at every touchpoint. From the first meeting to on-time shipping, recognition by the whole team that getting it right matters, is very clear to see.

If you’re looking for a business that not only delivers excellent quality products, but also treats you right with our world-class service, get in touch with us today!